We offer holistic medical care, and a one stop medical service that addresses all your health needs.
Our doctors and nursing staff are very experienced, compassionate practitioners who 'care' and 'listen', and incorporate methods of care guided by best practice standards.
We offer comprehensive health care for the entire family, from newborns to the very elderly and focus on both physical and emotional health.
Our mission is to deliver high quality multi-disciplinary team health care to achieve best outcomes.
Focus not just on disease but promoting 'wellness'.
We are an AGPAL accredited practice which means we have met all the quality standards of an independent assessment body and provide a high level of care. We are a fully computerised practice with broadband access and adhere to prescribed guidelines to maintain data safety.
The practice is open to accepting new patients and will assist in matching your individual needs to the relevant practitioner.
We strive to provide you with a 'platinum level of service’ and welcome feedback to continually improve.
Standard appointments (15 minutes) are available for a single issue or a few quick, simple issues.
Long appointments (30 minutes) are offered for more complex issues, pap smears, health checks or problems related to mental health.
Although we run on an appointment system we always make time for emergencies
The practice is a mixed billing practice. Some of our doctors offer bulk billing to pension card holders and children less than 16 years of age and to some patients with financial hardships or those requiring multiple visits for complex, chronic conditions. Special considerations are always made for financial hardships at the discretion of the doctor. Our private billing policy is necessary to deliver high standard of care. Full fees are charged for weekend consultations.
We are an RACGP accredited Training Practice for young General Practitioners and medical students
Our doctors are highly experienced, with additional training in diverse areas of family medicine and continually update through medical education events.
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||Above 40 mins
These appointments are ONLY for repeat scripts/ referrals /influenza or other booster doses of vaccines and not for a full consultation. We endeavour to schedule these appointments on the same day or within 1 working day.
After Hours Medical Care
After hours medical care is provided by an accredited locum service – HOME DOCTOR SERVICE
To request a home visit when practice is closed call 1137425 9 SICK
In case of an emergency dial 000
There is ample free parking in the Westfield Shopping Centre and a few car parks right under the practice building.
The practice building has access to a ramp from the street level to allow entry for wheelchairs or ambulance stretchers.
Repeat Scripts & Referrals
An appointment is necessary for these services; however, these may be issued without a visit if an attendance at the practice was in the last 3 months. There is a fee between $10-$25 to cover administrative costs and we request a 24-hour notice for provision of these. These may be requested online by visiting here or by calling us on 3861 4455.
These are offered on a limited basis to the frail and elderly living within a 3 km radius of the practice.
Reminders / Recalls
The practice has a system of recalling patients for significant pathology results and reminders for regular health checks.
All test results are given in person during a consultation and not over the phone with the exception of normal Pap smear results.
We encourage cancellation of your appointment at least 24 hours in advance. Recurrent failure to show up for an appointment may incur a fee of between $30-$60 depending on the length of the appointment missed.
The practice offers the service of interpreters through TIS if prior notification is done at least 24 hours in advance of the appointment.
Transfer of Records
Transfer of records to another practice can be arranged after a written authority is received. There is an administrative fee of $20-$40 depending on the size of the file and postage cost. This fee is to cover administrative costs.
We encourage feedback and complaints and endeavour to resolve these to the best of our ability.
If you are not happy with any aspect of service provided to you there is an option to make a formal complaint through the Office of Ombudsman (OHO) if you feel the matter has not been dealt with by the practice to your satisfaction.
The Health Ombudsman of Queensland is a statutory position that oversees the Office of the Health Ombudsman and acts independently, impartially and in the public interest.
The Health Ombudsman is responsible for:
- Receiving health service complaints and deciding on the relevant action to deal with them
- Identifying and dealing with health service issues by taking relevant action, such as undertaking investigations or inquiries
- Identifying and reporting on systemic issues in the way health services are provided, including their quality
Phone: 133 OHO (133 646)
CONFIDENTIALITY AND PRIVACY
Our practice collects personal health information and safeguards its confidentiality and privacy in accordance with guidelines developed by The RACGP for general practices to assist compliance with the requirements of the Australian Privacy Principles (APPs).
Should you require any specific information regarding how your health information is handled, please ask our reception staff for further information.
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